Privacy Policy Statement
This document is an electronic record in terms of the Information Technology Act, 2000, and rules thereunder, including the amended provisions relating to electronic records in various statutes as amended by the Information Technology Act, 2000.
This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules, terms of services, privacy policy, and user agreement for access or terms of usage of www.Goorito.com (hereinafter referred to as the "Site").
By using this site or providing any personal information, you agree to these terms. If you do not agree, please do not use the site or provide your information.
User Data Collection and Privacy
At Goorito, we respect user privacy and ensure transparency regarding the collection, use, and protection of your personal information. We collect user data for app functionality, analytics, fraud prevention, and customer support.
Information We Collect
Personal Information
- Name
- Phone number
- Email address
Technical & Usage Data
- Device ID: We collect the unique device identifier for analytics, security, and app performance monitoring.
Location Information (Important for Delivery Partners)
If you use the Goorito app as a delivery partner, the app collects your device's location while the app is running in the background. This location data is used to track deliveries in real time, optimize routes, and ensure service quality and safety.
- What we collect: Latitude, longitude, accuracy, speed, and timestamp.
- When we collect it: Continuously while you are logged in as a delivery partner and have granted location permission, including when the app is in the background.
- Why we collect it:
- To show your current location to customers during active deliveries
- To optimize delivery routes and assignments
- To ensure safety, security, and service quality
This location collection happens even when the app is not in the foreground, as long as you have granted the required permissions and are active as a delivery partner.
You can stop background location collection by:
- Logging out of the app, or
- Revoking location permissions in your device settings, or
- Uninstalling the app.
If you disable location permissions, you may not be able to use the delivery partner features of the app.
Customer Support & Contact Data
- Support Team Name: Goorito Support Team
- Support Email: support@goorito.com
- Support Contact Number: +91 78000 07606
Account Deletion Request
Users have the right to request account deletion and data removal from our system at any time.
To delete your account, please contact us at: https://www.goorito.com/contact
Upon successful verification, all personal data linked to the account will be permanently deleted in compliance with our data retention policies.
Fuel Policy
- Free Fuel Bookings: Fuel is included in bookings where explicitly stated. To claim fuel reimbursement, a valid fuel bill must be submitted, including:
- Fuel quantity
- Date of purchase
- Cost of fuel
- No Fuel Bookings: The vehicle must be returned with the same fuel level as at the start of the booking.
- Refueling Penalty: If the vehicle is returned with less fuel, a penalty will apply as per the Fee Policy / Rate Schedule.
Speed Governor
Some Goorito vehicles may have a speed governor limiting speed to 80 km/h as per government regulations.
Users will receive an SMS notification regarding this feature on their registered mobile number.
Breakdown of Vehicle
- If a member is responsible for a vehicle breakdown, they must bear the costs of repair, recovery, and loss of use, as outlined in the Fee Policy / Rate Schedule.
- If the breakdown is not due to the member's fault, Goorito will refund unused booking hours but is not liable for any other costs incurred.
Usage of Goorito/Driving Credits
- Credits can be used for up to 30% of the booking amount (excluding refundable deposits) or ₹10,000, whichever is lower.
- All credits have an individual expiry date, which can be checked in the Credit Transaction Details section of the app or website.
Security and Data Protection
- We use encryption, firewalls, and secure access protocols to protect user data.
- Users are responsible for maintaining the confidentiality of their accounts and passwords.
- While we strive to protect data, no online service is completely secure, and we cannot guarantee absolute security.
Third-Party Data Sharing
- We do not sell personal data to third parties.
- Certain data may be shared with:
- Law enforcement (if required by law)
- Third-party service providers (for processing transactions)
Cookies & Tracking Technologies
- Session cookies are used to enhance user experience.
- We do not track users beyond our platform.
- Users can disable cookies in their browser settings.
Changes to This Privacy Policy
- Goorito reserves the right to update this policy.
- Users will be notified of changes through:
- In-app notifications
- Email notifications
Policy changes take effect either on the date specified or when published on the Goorito website.
